Traveler's Aid
We know you have questions about touchfree travel in the new normal as well as questions about delays or cancellations. We are here to help! Our passengers and employees health and safety is our top priority. We follow all the health and safety guidelines from the CDC, Iowa Department of Public Health and the US Travel Association.
Traveler’s Aid Helpline (844) IFLYDBQ or (844) 435-9327
We understand that sometimes you just want to talk with someone in Dubuque about your questions regarding travel. Our staff is ready to help! Whether it’s finding out current information regarding travel and COVID-19 pandemic, general flight questions or TSA - we will do our best to help get you the information you need.
Risk of Covid-19 exposure on plane is "virtually non-existent"
A new Department of the Defense study shows the risk of COVID-19 exposure onboard its aircraft is "virtually non-existent" when masks are worn there is only a 0.003% chance particles from a passenger can enter the passenger's breathing space who is sitting beside them. Click here for more information
Flight delayed or cancelled?
Here are some helpful tips for what to do if your flight is delayed or cancelled.
Tips on flight delays and cancellations
Frequently asked questions
Here are some answers to frequently asked questions.