Traveler's Aid

We know you have questions about touchfree travel in the new normal as well as questions about delays or cancellations. We are here to help!  Our passengers and employees health and safety is our top priority.  We follow all the health and safety guidelines from the CDC, Iowa Department of Public Health and the US Travel Association.  

Traveler’s Aid Helpline (844) IFLYDBQ or (844) 435-9327

We understand that sometimes you just want to talk with someone in Dubuque about your questions regarding travel.  Our staff is ready to help!  Whether it’s finding out current information regarding travel and COVID-19 pandemic, general flight questions or TSA - we will do our best to help get you the information you need.

Vaccine Information for Dubuque, Iowa

Protect yourself, your family, and your community.

Where to find Covid 19 vaccination for Dubuque

Covid Testing - which one do I need?

Here is a great article explaining the difference between testing and what is needed when traveling.  Click Here

TSA Mask Announcement - April 18, 2022 - 

On Monday, April 18, the Transportation Security Administration (TSA) - announced they will no longer enforce the Security Directives and Emergency Amendment requiring mask use.  The Dubuque Regional Airport will no longer require customers or employees to wear face masks, though anyone may choose to wear one voluntarily.  Traveling customers should check with their airline and their destination for any rules regarding face masks.

International Travel Update December 2021

All air passengers 2 years or older with a flight departing to the US from a foreign country at or after 12:01am EST (5:01am GMT) on December 6, 2021, are required show a negative COVID-19 viral test result taken no more than 1 day before travel, or documentation of having recovered from COVID-19 in the past 90 days, before they board their flight.

You can click Test for Travel to find COVID-19 testing abroad.  

FAQ's about new testing requirements.

Risk of Covid-19 exposure on plane is "virtually non-existent"

A new Department of the Defense study shows the risk of COVID-19 exposure onboard its aircraft is "virtually non-existent" when masks are worn there is only a 0.003% chance particles from a passenger can enter the passenger's breathing space who is sitting beside them.  Click here for more information

Flight delayed or cancelled?

Here are some helpful tips for what to do if your flight is delayed or cancelled.

Tips on flight delays and cancellations

Frequently asked questions

Here are some answers to frequently asked questions.