Traveler's Aid

We know you have questions about touchfree travel in the new normal as well as questions about delays or cancellations. We are here to help!  Our passengers and employees health and safety is our top priority.  We follow all the health and safety guidelines from the CDC, Iowa Department of Public Health and the US Travel Association.  

**NEW** Traveler’s Aid Helpline (844) IFLYDBQ or (844) 435-9327

We understand that sometimes you just want to talk with someone in Dubuque about your questions regarding travel.  Our staff is ready to help!  Whether it’s finding out current information regarding travel and corona virus pandemic, general flight questions or TSA - we will do our best to help get you the information you need.

Flying in the new normal

We understand you can have questions about flying in the new normal.  Here’s a link to what airlines and airports are doing to keep you safe.

Flying in the new normal

Flight delayed or cancelled?

Here are some helpful tips for what to do if your flight is delayed or cancelled.

Tips on flight delays and cancellations

Frequently asked questions

Here are some answers to frequently asked questions.

FAQ’s