Traveler's Aid

We know you have questions about touchfree travel in the new normal as well as questions about delays or cancellations. We are here to help!  Our passengers and employees health and safety is our top priority.  We follow all the health and safety guidelines from the CDC, Iowa Department of Public Health and the US Travel Association.  

Traveler’s Aid Helpline (844) IFLYDBQ or (844) 435-9327

We understand that sometimes you just want to talk with someone in Dubuque about your questions regarding travel.  Our staff is ready to help!  Whether it’s finding out current information regarding travel and COVID-19 pandemic, general flight questions or TSA - we will do our best to help get you the information you need.

Vaccine Information for Dubuque, Iowa

Protect yourself, your family, and your community.

Where to find Covid 19 vaccination for Dubuque

Mask Mandate still in effect at airports and on airlines until September 13, 2021 - 

WASHINGTON – The Transportation Security Administration (TSA) is extending the face mask requirement for individuals across all transportation networks throughout the United States, including at airports, onboard commercial aircraft, on over-the-road buses, and on commuter bus and rail systems through September 13. 

TSA Extends Mask Mandate

International Travel Update June 2021

International Travel Update

Risk of Covid-19 exposure on plane is "virtually non-existent"

A new Department of the Defense study shows the risk of COVID-19 exposure onboard its aircraft is "virtually non-existent" when masks are worn there is only a 0.003% chance particles from a passenger can enter the passenger's breathing space who is sitting beside them.  Click here for more information

Flight delayed or cancelled?

Here are some helpful tips for what to do if your flight is delayed or cancelled.

Tips on flight delays and cancellations

Frequently asked questions

Here are some answers to frequently asked questions.

FAQ’s